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OsTicket 1.6 screen dumps as attachments via Outlook

OsTicket 1.6 screen dumps as attachments via Outlook

In osTicket the screen shot or screendump feature does not work when a ticket is sent in, so if a user is emailing in and they paste a screenshot into the email, it does not get sent with the ticket. Amending a couple of files will allow them to start working: pipe.php Find: if($filename && $cfg->canUploadFileType($filename)) { $ticket->saveAttachment($filename,$part->body,$msgid,'M'); } Just after add: //Allow embedded images from Outlook } elseif (!($part->disposition) && (!strcasecmp($part->ctype_primary,'image')) ) { $filename=$part->ctype_parameters['name']; if($filename && $cfg->canUploadFileType($filename)) { $ticket->saveAttachment($filename,$part->body,$msgid,'M'); } class.mailfetch.php Find: function saveAttachments($ticket,$mid,$part,$index=0) { … Read entire article »

Filed under: Computer Tips and Tricks, osTicket, Technology Tips

Where is the NK2 file in Outlook 2007

When typing addresses in Outlook it is handy to use the feature that remembers the email address you have sent to previously. When moving from one PC to a new one normally you need to copy the outlook.nk2 file from your C:\Users\(your username here)\AppData\Roaming\Microsoft\Outlook Once you have copied that from the old PC to the new one all should be well. … Read entire article »

Filed under: Computer Tips and Tricks

Importing Outlook 2007 contacts into Nokia PC Suite for X6

Importing Outlook 2007 contacts into Nokia PC Suite for X6

PLEASE NOTE – THIS WORKS WITH THE IPHONE AND OTHER NOKIA AND SAMSUNG DEVICES The Problem If you have numerous Outlook contacts they don’t easily export in a format from Outlook 2007 to be able to import into Nokia PC Suite. The PC suite only accepts txt, csv and vcf (v card). If you have loads of contacts you can’t export the contacts in one go by doing select all and exporting to vcard, the only option you … Read entire article »

Filed under: Technology Tips

Outlook 2003 – Command is not available. See the program documentation about how to use this extension

When in Outlook 2003 and you are trying to set your out of office assistant, click the menu item gives the error message: command is not available. See the program documentation about how to use this extension To get around this you need to do the following in Outlook: Go to Help > About > Disabled Items Click on Addin: outex.dll (outex.dll) to highlight it and then click Enable Restart outlook and all will be good. … Read entire article »

Filed under: Computer Tips and Tricks