In osTicket the screen shot or screendump feature does not work when a ticket is sent in, so if a user is emailing in and they paste a screenshot into the email, it does not get sent with the ticket. Amending a couple of files will allow them to start working: pipe.php Find: if($filename && $cfg->canUploadFileType($filename)) { $ticket->saveAttachment($filename,$part->body,$msgid,'M'); } Just after add: //Allow embedded images from Outlook } elseif (!($part->disposition) && (!strcasecmp($part->ctype_primary,'image')) ) { $filename=$part->ctype_parameters['name']; if($filename && $cfg->canUploadFileType($filename)) { $ticket->saveAttachment($filename,$part->body,$msgid,'M'); } class.mailfetch.php Find: function saveAttachments($ticket,$mid,$part,$index=0) { … Read entire article »